Yes! We are by appointment only. Book here >

We are slow by design. We make our own Vow Collection rings right here in the shop and it takes time to do it with love and integrity. Once an order is paid in full, expect it to be completed within 4-10 weeks, depending on the design and our production schedule.

We always encourage folks to purchase wedding bands at least 3 months in advance and engagement ring projects should ideally start 2-4 months prior to your desired proposal date.

Locals are welcome to pick it up at the shop, and all other orders will ship overnight with our special insurance coverage to make sure it arrives safely. We coordinate with you prior to shipping any item to ensure you can sign for the package.

We are slow by design, and it's also very important to us that you have your items in time for the most special moments in your life. Our 4-10 week lead time allows us to ensure that every step of your order is crafted to the highest standards, and it puts padding into the process so we can smoothly correct any errors or imperfections in good time.

That said, we do offer Priority Service for $300 per item. If you purchase this service, you are in effect asking us to step on the gas - out of our slow by design rhythm and routine. We will begin coordinating and shipping at an expeditated rate with our suppliers, and putting your job at the front of the line, so to speak.

We do NOT, however, guarantee that your purchase will be completed earlier than 4 weeks. We will do our very best to meet whatever date you have in mind within reason, and we ask that in return you have some flexibility on your end if we are not able to get your item to you in under 4 weeks.

We do not accept Priority Service projects during our annual winter break (last week of Dec, first week of Jan).

All necklaces, earrings and bracelets we list online are labeled with the expected turn-around time. The vast majority of them are in-stock and will be processed in 1 business day and then shipped with our specialty insured service. If you see an item is 'made-to-order' please allow 2-4 weeks for us to make it for you.

Yes, we offer curbside pick up for locals, which is an option listed at checkout. You can also contact us anytime to change your preferred delivery method to curbside or ship.

Our Concierge Flat Rate is $35, shipping overnight via FedEx or UPS with insurance for full replacement value, tracking, and signature confirmation.

A member from our team will contact you to coordinate the specific arrival day so that you can be sure you're available to receive and sign for it. Once the date is coordinated, we will send you tracking information and you will get automatic updates via email on the status.

Our mission is to create unforgettable heirlooms that you will love lifelong. If for any reason you are unsatisfied with your item, please contact us so we can guide you through your options.

Our Label fine jewelry items (necklaces, bracelets, earrings) are eligible for return/ exchange/ store credit within 10 days of receipt. Must be unworn and in original packaging.

Made to order Vow items (made to standard specifications) are eligible for return/ exchange/ store credit within 7 days of receipt with 15% restock fee - unless exchanging for an item of greater value.

Bespoke Vow items (made to unique specifications) are eligible exchange/ store credit only within 7 days of receipt with a 20% restock fee - unless exchanging for an item of greater value.

Fully custom one-of-a-kind are ineligible for return/ exchange/ or store credit but can be rebuilt for flat fee plus any additional materials costs. This is discussed in detail in our Custom Design Guide.

Terms
All items must be pristine, unworn, and have original packaging. Please note that all returned items will go through a rigorous metal and gemstone inspection prior to approval. We ultimately reserve the right to refuse returns/ exchanges / store credit. All shipping charges are non-refundable.

Sized or resized products
Custom design work
Renderings
Consultation services
Sale items listed as final sale
Gift cards
Engraved jewelry
Shipping fees

Please contact us, or email us directly at hello@crownnine.com or call 707-827-6225. We will issue you a Return Merchandise Authorization (RMA) number and arrange for getting the item back to us safely.

We guarantee our rings to be free of manufacturing defects. If you believe your ring (mounting) has a defect you may contact us within 24 hours of delivery. We will repair or replace your defective ring as deemed appropriate.

Crown Nine will also cover the cost of all repairs, including free replacement of small stones (under 2mm) under normal wear for the first six months after purchase. However, if the ring is noticeably damaged by way of being bent or showing improper care we will repair the ring at cost.

Center stones (diamond/sapphire/other) are not included in this warranty and would need to be covered by way of insurance, we recommend looking into Jeweler's Mutual or inquiring with your home or renter's insurance coverage. 

To be eligible for the warranty:
- Small stones must not be exposed to unreasonable force or harmful conditions.
- The warranty does not apply to a product that has had any blunt force trauma, has been stored or handled incorrectly, abused, altered, or treated by incorrect cleaning methods.
- The piece must not be altered or resized by any other jeweler.
- Warranty is applied to the original purchaser of the product; the warranty is not transferable to third parties.

Yes- this is fundamental to our sustainability ethos: the better we care for our special items, the longer they will last which means we are reducing overall consumption of limited earthly resources.

We want to empower you to become an excellent steward to your heirloom which includes regular maintenance, as outlined in our full Ring Care Guide. We advise most items with gemstones to come in for an annual inspection and cleaning where we will look under a microscope to inspect all the elements and ensure all settings are tight. We are also happy to refinish your item anytime; it's as easy as booking here >.

If you are unable to come to the Sebastopol location for your cleaning/inspection service, we can send you an insured overnight ship label - round trip the shipping service is $60. Please contact us to arrange this service.

It's ok, we're here for you! We will do our best to get it resolved quickly and with minimal fees. Please contact us to initiate a repair.

If you notice anything irregular with your ring or jewelry, take it off immediately and store in a safe place. This includes if you can't actually see any damage- for instance if it hits a hard surface bluntly, it's best to have it inspected to make sure everything is secure.

We will coordinate an inspection for you where we will look at your design under a microscope. Our warranty covers most repair work within the first six months and thereafter some fees may apply.

Bummer! That's the worst!

We will replace a single earring at half price of the pair, and whenever possible we will even try to give you a discount- though this is very case-by-case.

Reach out and let us know what you're missing, a picture or your order confirmation will be helpful.

If you purchased a pair from another artist back in our Oakland location, we might be able to help. We no longer carry other artists in our shop, but sometimes can help you coordinate a replacement.

No. We only do repairs on our own Vow Collection and Our Label. We are not open to the public for general repairs.

We offer complimentary reusable ring sizing tools  if you book a consultation with us, or you can order one directly through our website for free (just pay $5 for shipping). The tool is easy to use, and will give us a good read to start. The recipient of the ring will need to try on the tool, so this is not the best option if you are trying to do a surprise. Check out our full guide on sizing, The Art of the True Size.

Best practice is to get the recipient sized properly in a jewelry store or with our reusable ring sizing tool... but we get it, that can take some of the fun out of it! Next best option for figuring out the size is to 1. ask a friend or family member who might know (you'd be surprised!), or 2. measure in the interior diameter in millimeters of a thin ring, noting which finger it is worn on, or 3. simply send us a photo of your partner / hands and we'll take our best guess. For more tips, see our full guide on sizing, The Art of the True Size.

All rings come with a complimentary resizing within 90 days of purchase, except *eternity bands which cannot be resized. We estimate that about 80% of our clients get their ring adjusted after we deliver it to them. Think of it like purchasing a custom garment: you might go to the tailor for your initial measurements, but the tailor will likely need to make further adjustments once you are wearing the completed garment to make sure that everything actually looks and feels good on your body. We consider your final adjustment a part of the whole process. 

We recommend wearing your ring for a few days to see how if feels, noticing how your body fluctuates, and noting any discomfort of common issues. We will use this 'test-drive' information to help you discover the best fit adjustments. 

Subsequent / additional resizings will be taken case-by-case, some will incur a small fee.

*Eternity bands require an accurate size, but if you get it wrong we can rebuild the entire ring for a $450 fee.  

We retain the right to refuse a resizing if we believe it will compromise the integrity of the design. 

Yes. The vast majority of our clients are creating highly customized renditions of our Vow Collection rings, resulting in a one-of-a-kind design. We consider this type of work 'Bespoke' because it is based on one of our over 100+ existing designs.

We also offer a few one-of-a-kind custom design slots every year, reserved for folks who are looking to have a completely new idea crafted from start to finish (only about 5% of our clients actually fall inside this category). We also do a very limited number of earring and necklace custom projects. Our 2021 books are currently closed for new projects but accepting a waitlist for 2022.

Please reach out and tell us about your project, we can advise if your projects seems Bespoke or if you would need to be put on our waitlist for one-of-a-kind work. 

On a case by case basis. Our ethos centers on sustainability and responsible sourcing of all our materials so we prefer to work with either stones we have sourced from our trusted partners, or using family heirlooms that are intact in their original settings. We do not take in loose stones. If you are interested in having your item inspected for use, please contact us, we're happy to consider it.

Yes. We make almost all of our designs on a made-to-order basis and it can be very helpful to see side by side comparisons of options. We can provide CAD models for your review. We charge a deposit for this service and all drawings are copyrighted. 

Yes. We can help you fine tune your preferences and then show you a line-up of options in-person or virtually to consider side-by-side.

Please allow an additional 2-4 weeks to a project timeline to opt for this highly personalized service. If you are interested in this service, you can either contact us or leave it in your notes at checkout. 

No. 

We start with an old-fashioned phone call that you can book here>

We will chat together about anything you want to know, explore, discuss, learn about during this 45 minute appointment.

We will take diligent and thorough notes, and then follow up with a completely personalized and password protected private video that covers everything you might want to see. Think of it as the equivalent of popping by the shop to try stuff on and learn how we do things, except it's recorded and you can watch it over and over!

From there, you may decide you need further consultation, renderings, videos, or you might feel prepared to start making choices.

We can walk you though all the next steps. This is what we love: connecting folks to the perfect dream ring.  

Virtual try-ons are especially useful for folks who already have an engagement ring and are looking to mate it with a band. Book a time here >